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| Wednesday May 14, 2008 | | Home | Sign-Up | Privacy | Advantages | FAQ | Members | Contact Us | Affiliates | |
Frequently Asked Questions When I go to download
a group I do not get as many article headers as my newsreader reports
are available, why? -------------------------------------------------------------------------------- Q: When I go to download a group I do not get as many article headers as my newsreader reports are available, why? A: Most newsreaders determine how many articles are available in a group by performing a calculating of the difference between the highest and lowest article ID number. On DNews (the news server software we use) this calculation is seldom accurate. We will continue to nag the makers of DNews until this error is corrected.
Q: Some newsgroups seems to be expiring very quickly, why? A: The rate of article expiration will vary by group and will depend on the amount and size of new articles coming in. This is especially true for alt binary newsgroups. We do not set limits on retention time, the only limitation is the amount of disk space available.
Q: Do I have to use a newsreader to access your newsgroups? A: No, we have a Web-To-News gateway (web newsgroups) both for PC users and WebTV users. All that is required is a web browser. Visit the Members section for more information on accessing the web newsgroups. If you're interested in other services offering non-web-based usenet newsgroup access, this website come highly recommended: Newsgroup-Binaries.com
- offering the best in speed, completion and retention. If you're
constantly reading/posting to all the large/popular newsgroups you'll
want to try this. Ranked #1 for usenet NNTP providers!
Q: How do I cancel my account? A: Click here to cancel the rebilling. If you have any trouble doing so, please Contact Us.
Q: Will you provide support/help for new users? A: We're more than happy to provide assistance! We have a helpful and friendly staff waiting for your emails; and we have many step-by-step instructions to many of the popular newsreaders available today. If you need to make changes regarding the credit card information you've submitted to us, please contact us (remember: do not submit credit card numbers via email).
Q: Does your service support all newsreader software (Forte Agent, WinVN, NewsReactor, Newsbin, etc.)? A: Definitely yes! You can use any newsreader you want as our service supports them all. And it's easy to configure the newsreader - just enter the login, password and server name into the settings (ensure port 119 is the default) and connect. Your newsreader should download list of newsgroup forums automatically.
Q: Some articles that I post do not seem to propagate to other news servers, why? A: Another news server may be canceling them . We can take no further responsibility for articles not propagating once they have been sent through the newsservers. Another reason could be, if you have a record of abuse on the servers, your posting access may have been disabled. Once your posting access has been disabled due to posting abuse it will never be restored.. Nor will we issue refunds for this reason.
A: Yes. You are currently limited to a total daily download of 2 Gbyte/day. Unless you are just reading/posting 24 hours a day, you should never be subject to this restriction. There are no extra charges for reaching limit either; the access will stop until the limit resets the next day; at which point you can start participating in the discussion forums again.
Q: I need to change the credit card I am using with your service. What do I need to do? A: Please Contact Us and don't forget to include your newsreader login in your request. Note: do not send credit card numbers to us via email -- we will provide a secure way to update/change credit card information.
Q: I am getting a "502 Authentication Error." What does this mean? A: A "502 Authentication Error" means
that you may have typed your username and/or password incorrectly
-- make sure you have hand-typed-in the username and password as
copying/pasting with spaces can cause login errors.. User names and passwords are case sensitive too!
Q: What is the POP3 and/or SMTP address? A: We do not provide SMTP or POP3 access with the usenet services; you can get that information from your ISP. The NNTP server field is the one you should be concerned with; and is where you can put in the name of the servers we have provided. To configure newsreader software, it's not necessary to enter values for POP and SMTP (they're only used if you're planning on sending "email" through your newsreader software). --------------------------------------------------------------------------------
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